Administration

The Administration Division manages the physical assets and registry of the Authority. It also provides logistics and delivers quality support services to create a safe and conducive working environment for productivity. 

Consumer Affairs

The Consumer Affairs Division is responsible for empowering and protecting consumer interests through innovative regulatory interventions and awareness programmes. The Division also facilitates prompt and fair access to Electronic Communication services by collaborating with stakeholders to maintain quality of service (QoS) standards, conduct market research, develop cutting-edge policies, and manage consumer complaints.

Corporate Affairs

The Corporate Affairs Division effectively manages the corporate image and reputation of the Authority. The Division has oversight over the Authority’s communications, corporate events, Corporate Social Responsibility (CSR) and branding.

Cybersecurity

The Cybersecurity Division is responsible for the identification, detection and mitigation of computer security threats within the Authority and Telecommunications Sector.

Engineering

The Engineering Division is responsible for the management of Radio Frequency (RF) Spectrum for all Telecommunication Services. It tackles issues dealing with harmful interference on the spectrum and maintains the National Frequency Plan.

Finance

The Finance Division provides financial advice and manages the Authority’s funds. It is also responsible for collecting outstanding debts as well as safeguarding assets and resources of the Authority.

Human Resource

The Human Resource Division supports the attainment of the Authority’s corporate objectives through the efficient management of its human resources.

Information Technology

The Information Technology Division develops and manages the Authority’s information systems infrastructure. It also provides advisory support on how to leverage IT innovations to back the Authority’s business objectives.

Internal Audit

The Internal Audit Division provides independent and objective advice to the Authority to enhance risk management, control, and governance processes. Through a disciplined approach, it adds value and helps the Authority achieve its objectives efficiently. 

Legal

The Legal Division provides legal advice to the Authority. It represents the Authority before the Courts, the Electronic Communications Tribunal and other Adjudicatory bodies.

Procurement and Protocol

The Procurement and Protocol Division has the core mandate to process and execute all third-party procurement related expenditure on behalf of the Authority; facilitating and administrating the Authority’s travel arrangements, in cost-effective and efficient manner while maintaining transparency and accountability at all times.

Regional Operations

The Regional Operations Division oversees and coordinates activities of the Authority’s Zonal Offices as well as ensure optimal utilisation of resources at the said Offices.

Regulatory Administration

The Regulatory Administration Division generates Licences and Authorisations. It sets up and enforces standards for ICT equipment and systems as well as monitoring the Quality of Service per an Operator’s Licence conditions.

Research, Innovation, Policy and Strategy

The Division conducts industry market research and regulatory impact analysis. It also monitors and evaluates the Authority’s performance as against its strategic objectives.